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Damaged/Missing Merchandise
We have never had one of our steel building frame systems damaged in shipping. On very rare occasions, it sometimes happens that it gets unbundled and if that occurs, make a note of that on the Shipping Manifest or Claims Form when you pick it up or when it’s delivered. Be sure to get the driver’s signature on the same form in the event there are any missing parts but that doesn’t happen often as the parts are large enough to not be easily lost.

The panels are packaged with every precaution in mind with regard to transporting them safely and without damage. There is a protective (scrap) panel on the top then they are bundled together with boards to keep foreign materials from coming in contact with them. And finally, all that is strapped to a specially made pallet that makes the whole package easy to handle for the freight company.

The trim pieces are packaged in a long crush resistant tube which is strapped to the same pallet. Should any damage occur to the panel package, do the same as described above: note the damage on the Shipping Manifest or Claims Form and have the freight company’s representative acknowledge by signing on that form.

Please fax or mail a copy of that form to us so that in the unlikely event there are any missing parts, we can arrange for reimbursement by the freight company. Assuming you have mailed, emailed or faxed the Claims Form / Shipping Manifest, you will not have to wait until the freight carrier has settled the claim. We will ship out the missing parts immediately!

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